RETURNS & EXCHANGE POLICY

 To request an exchange, you must complete the EXCHANGES AND RETURNS instructions on this page via email and once approved, send the desired items to be exchanged within the first 3 days after the arrival of your order. 

All returns or exchanges must be requested within 3 days after merchandise is received and returned within 7 days. Items returned outside of their respective period will not be accepted.

The customer must send the desired items to return or exchange to the address sent via email using the preferred carrier, fully paid. Unpaid shipments will not be accepted.

All requests are processed within 3-5 business days of arrival at our warehouse. Once processed, you will receive an email with all the shipping and tracking information.

If you wish to return an item, KARLA B SHOP does not refund any money, only exchange for another item or return for store credit. KARLA B SHOP is not responsible for any shipping costs unless its a return of a damaged item.

KARLA B SHOP is not responsible for any loss or damage occurred when returning the items.

 

To process a Return or Exchange:

Send an email to: customerservice@karlabshop.com

Subject: Order # (return or exchange)

Please include:

  1. Full name and last name
  2. Email address*
  3. Phone number
  4. Date of purchase*
  5. Order number*
  6. Reminder: you have up to 3 days to request a return or exchange for the desired items and 5 days to send them to them back to our warehouse once form sent.
  7. Reason for return or exchange*

 

Items must be in original condition (including tags) and must not have been worn, altered, or washed. The articles must not have been used in photo shoots, Instagram posts, in any social network, commercially or for personal gain. All packaging sent with your order must be returned in perfect condition.

Once the items are received in our warehouse, our team will process the return or exchange within 3-5 business days and reserves the right to accept or reject if the items do not meet the above requirements. If these do not meet the requirements, the customer will be informed by email and the items will be returned.

Once processed, you will receive a confirmation email and the credit to use on future purchases.